Operations risk management by optimally planning the qualified workforce capacity

Operations risk management by optimally planning the qualified workforce capacity

Operational risks are defined as risks of human origin. Unlike financial risks that can be handled in a financial manner (e.g. insurances, savings, derivatives), the treatment of operational risks calls for a “managerial approach”. Consequently, we propose a new way of dealing with operational risk, which relies on the well known aggregate planning model. To illustrate this idea, we have adapte...

Operations Risk Management by Planning Optimally the Qualified Workforce Capacity

Operational risks are defined as risks of human origin. Unlike financial risks that can be handled in a financial manner (e.g. insurances, savings, derivatives), the treatment of operational risks calls for a “managerial approach”. Consequently, we propose a new way of dealing with operational risk, which relies on the well known aggregate planning model. To illustrate this idea, we have adapte...

Workforce management: Risk-based financial planning and capacity provisioning

We propose a principled risk-based framework that enables organizations or complex systems to jointly perform financial planning and human-resource management functions in an environment characterized by uncertainty in demand and supply and by other exogenous factors. This framework consists of a set of risk-based capacity planning models and methods that, first, allow for a rigorous quantifica...

Workforce Planning Models for Distribution Center Operations

Workforce Management in Periodic Delivery Operations

Service quality and driver efficiency in the delivery industry may be enhanced by increasing the regularity with which a driver visits the same set of customers. However, effectively managing a workforce of drivers may increase travel distance, a traditional metric of the vehicle routing problem (VRP). This paper evaluates the effect that workforce management has on routing costs, providing ins...